Effective January 1, 2025
Privacy Policy
1. Scope
This policy explains how Stillwater Strings handles information provided through its website, contact form, course catalog, cart, Fallows list, and support conversations.
2. Information we receive
A contact request may include your name, email address, phone number, and message. If a transaction or account feature is introduced, we will explain the information required at the point of collection.
3. How information is used
We use submitted information to answer requests, provide support, maintain requested services, improve course organization, and meet legal obligations. We do not sell personal information.
4. Browser storage
Fallows, cart selections, theme choice, and cookie consent are stored in your browser's localStorage. These values remain on your device unless you clear them and are not presented as a substitute for a secured account system.
5. Communications and providers
We may use service providers for hosting, form delivery, or technical maintenance. Providers receive only information needed for their documented service and must handle it according to applicable obligations.
6. Retention and security
We retain contact correspondence only as long as reasonably needed for support, records, or legal purposes. We use appropriate administrative and technical safeguards, although no online system can promise absolute security.
7. Your choices
You may ask what personal information we hold, request correction or deletion where applicable, or withdraw a non-essential communication preference by contacting our team.
8. Children and changes
Our services are intended to be used with appropriate adult involvement where required. We may update this policy when practices or laws change and will display the revised effective date.
9. Contact
Privacy questions can be sent to [email protected] or through the contact page.